Frequently Asked Questions
Everything you need to know about your Mirror Palais order, from our collection drops to shipping and returns.
When will my order ship?
Standard orders typically process within 3-5 business days. For limited collection drops or 'Made to Order' pieces, shipping timelines may vary; please refer to the specific lead times listed on the product page.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain items, such as intimate apparel and accessories, are final sale for hygiene reasons.
Do you ship internationally?
Yes, we ship worldwide. International customers are responsible for any customs duties, taxes, or import fees incurred at the time of delivery.
How do I determine my size?
Our pieces are designed with a specific fit in mind. We provide a detailed size guide on each product page. If you are between sizes, we generally recommend sizing up for the best fit.
Can I modify or cancel my order after it is placed?
Because we aim to process orders quickly, we are unable to guarantee cancellations or modifications once an order is confirmed. Please contact our support team immediately if you need assistance.
Are your products ethically produced?
At Mirror Palais, we take pride in our production standards. We work with fair-wage factories and prioritize high-quality craftsmanship to ensure each piece is made to last a lifetime.